At PGP Ratnakarpasam, we want you to be happy with your purchase. Every home-furnishing product is carefully selected and prepared with close attention to quality and detail.
Your satisfaction matters to us. If you receive a product that is incorrect, damaged or defective or a product that is the wrong size you may request an exchange within 7 days after delivery subject to the terms and conditions listed below. We want to make sure you are happy with your purchase.
We request you please review these terms and conditions carefully before placing your order.
Returns, Exchanges & Cancellations
If you receive a product that is of wrong sizethe please contact us within 7 days of delivery to request an exchange. The product must be unused, unwashed, undamaged and in its original condition, with all original packaging and tags intact.
The customer will be responsible for the applicable return shipping charges for an exchange.
Once we receive and review your request, our customer support team will share the return and exchange instructions.
Applicable Return Shipping Charges by Product
| Product | Shipping Charges |
|---|---|
| Bedsheet | ₹150 |
| Dohar & Comforters | ₹200 |
| Sarees | ₹150 |
| Towels & Table Runner | ₹150 |
| Woollen Products | ₹150 |
| Rajai | ₹300 |
After the applicable shipping charge has been paid, our customer support team will arrange a reverse pickup through one of our courier partners.
If you prefer to send the product to us directly then our team will provide the return address. Please choose a reputable courier service and share the courier name and AWB or tracking number after dispatch.We will not be responsible for any loss or damage in transit where the parcel is shipped directly by the customer.
Each order is eligible for one exchange only. We cannot accept multiple exchange requests for products from the same order.
If the requested product or size is unavailable, our customer support team will contact you. You may choose another product of the same value or select a higher-value product by paying the applicable price difference. If you do not wish to select an alternative, we will issue a credit note or store credit for the total value of the returned item(s).
Customised products and products purchased during a sale or under a special offer are final-sale items and cannot be exchanged or returned.
A colour variation of approximately 10–12% may occur because of differences in device displays, cameras and lighting conditions. Such variation will not be treated as a defect and will not qualify for an exchange or return.
Important Return Guidelines
Please keep the product ready with the invoice and original tags attached before the pickup.
Make sure to collect a pickup/receiving confirmation from the courier representative.
For your records, we recommend making a short video while handing the product to the courier representative. This may help resolve any issue or dispute concerning the return.
Return & Refund
We do not accept returns or provide refunds once an order has been dispatched. However, an eligible product may be exchanged in accordance with the Exchange Policy above.
Where a refund is approved, it will be issued only as a credit note or store credit.
Order Cancellation
You may cancel your order within 24 hours of placing it, provided it has not already been processed or shipped.
A cancellation request can be accepted only if the order has not been processed or shipped.
Once an order has been shipped, it can no longer be cancelled.
