Welcome to pgpratnakarpasam.com. By accessing our website or placing an order, you agree to these Terms & Conditions. Please read them carefully before making a purchase.
1. Account & Registration
If you create an account, you must provide accurate and current information, including your name, email address, and phone number. You are responsible for keeping your login credentials secure and must not share your password or account details with anyone.
If you believe that your account has been accessed without permission, please contact us immediately. We may review, suspend, or close an account if we identify inaccurate information, misuse, suspicious activity, or any violation of these Terms & Conditions.
2. Products & Product Information
We take reasonable care to present product information accurately, including images, colours, sizes, materials, and descriptions. However, slight variations may occur because of screen settings, photography, lighting, fabric characteristics, or the printing process.
A minor variation in colour, texture, or appearance will not, by itself, be treated as a product defect.
Product and size availability may change without notice. If an item becomes unavailable after you place an order, our team will contact you to discuss the available options.
3. Prices & Payments
Prices displayed on our website may be revised from time to time. We make reasonable efforts to ensure that all prices are shown accurately.
If an order is affected by an obvious pricing, typographical, or technical error, we may cancel it and notify you accordingly.
Payments must be made through the payment methods offered on our website. If an amount is deducted but your order is not confirmed, please contact our customer support team at support@pgpratnakarpasam.com and share the relevant payment details.
4. Orders and Order Cancellation
Please provide your correct name, phone number, email address, and complete delivery address when placing an order.
After your order is successfully placed, an order confirmation will be sent to the email address or phone number provided by you.
We may cancel an order if a product is unavailable, a pricing or payment issue arises, or we reasonably suspect fraudulent or unauthorised activity.
Customer-requested cancellations will be handled in accordance with our Exchange, Return and Refund Policy.
5. Shipping & Delivery
We aim to dispatch orders within the timeframe stated on our website.
Delivery times are estimates and may vary depending on your location, courier operations, weather, public holidays, or other circumstances beyond our reasonable control.
Please check that your delivery address and phone number are complete and accurate. We will not be responsible for delays or failed delivery caused by incorrect or incomplete information supplied by you.
Once an order has been handed to the courier company, delivery will be carried out through that courier’s network and processes.
6. Exchange, Return & Refund
Our Exchange, Return & Refund Policy sets out the conditions that apply to exchanges, returns, cancellations, and refunds.
An eligible product may be exchanged only if all conditions stated in the relevant policy are satisfied.
Any product submitted for exchange must be unused, unwashed, undamaged, and in its original condition, with all tags and packaging intact.
Customised products and items purchased during a sale or under a special offer are final-sale items and cannot be exchanged, unless we expressly state otherwise.
Where a refund or adjustment is approved, it will be processed in accordance with the applicable policy, including by way of a credit note or store credit where specified.
7.Wholesale, Bulk Orders and Special Products
We accept wholesale and bulk orders. To discuss a bulk purchase, please contact our sales team directly.
Our team will explain the ordering process, applicable prices, payment terms, and any product-specific requirements.
Please ensure that all commercial and delivery terms are confirmed with our team before placing a wholesale or bulk order.
Customised or special products may have different prices, specifications, production timelines, delivery schedules, and other terms, depending on the product and your requirements. Please contact our team and understand the process before placing your order.
8.Website Use and Our Content
You may use our website only for lawful and genuine purposes.
All content available on our website, including our brand name, logo, product photographs, videos, designs, text, graphics, and other materials, belongs to PGP Ratnakarpasam or is used by us with permission.
You must not copy, reproduce, modify, publish, distribute, or use our content for commercial purposes without our prior written permission.
If we discover that our content has been used without permission on a website, social-media account, marketplace, or any other platform, we may take appropriate steps, including legal action, to protect our rights.
9.Offers, Privacy & Unexpected Situations
We may introduce discounts, coupons, sales, or special offers from time to time. Each promotion may be subject to separate conditions and an expiry date. We may amend or withdraw an offer at any time. For updates, please follow our official Facebook and Instagram handles.
We handle personal information in accordance with our Privacy Policy. We may use the information to process orders and payments, arrange delivery, offer customer support, and—where permitted—share updates about products, offers, and promotions.
Events such as natural disasters, severe weather, courier disruptions, technical failures, strikes, or other unforeseen circumstances may affect our services. We will make reasonable efforts to assist you, but we will not be responsible for delays or failures caused by events beyond our reasonable control.
10. Changes to Terms
We may change these Terms & Conditions from time to time. The updated version will be published on this website, and we encourage you to review this page periodically.
If you have any questions about these Terms & Conditions, our products, or an order, please contact us:
